At NEXGENAI AGRITECH, customer satisfaction is important to us. However, due to the nature of agricultural products—including live plants, seeds, bio-inputs, and machinery—returns, refunds, and cancellations are governed by the policy outlined below.

By placing an order on our website, you agree to this Refund & Return Policy.

1. Order Cancellation Policy

1. Orders can be cancelled within 24 hours of order placement or before dispatch, whichever is earlier.
2. Once an order is processed, packed, or dispatched, cancellation requests will not be accepted.
3. Cancellation requests must be sent to info@nexgenagritech.ai with complete order details.

2. Return & Refund Eligibility (Category-Wise)

A. Tissue Culture Plants / Live Plants

1. ❌ Returns or refunds are not accepted for tissue culture plants or live plants due to their perishable and sensitive nature.
2. Plant survival after delivery depends on climate, handling, planting method, and farm practices, which are beyond our control.
3. Minor transit stress such as dullness or wilting is normal and recoverable with proper care.

Exception:

If an incorrect plant variety is delivered, the issue must be reported within 24 hours of delivery with photo/video proof. Upon verification, a replacement or credit may be issued at our discretion.

B. Seeds

Returns are accepted only if:

• An incorrect seed variety is delivered
• Seed packaging is damaged or tampered at the time of delivery

Returns are not accepted if:

• Seed packets are opened or used
• Germination or yield is affected due to soil, weather, irrigation, pest incidence, or farming practices

C. Bio-Fertilizers, Insecticides & Pesticides

Returns are accepted only if:

• An incorrect product is delivered
• Product is damaged or leaked during transit

❌ No returns or refunds once the product is opened or used.

D. Agricultural Equipment & Smart Farming Tools

Returns or replacements are accepted only if:

• A manufacturing defect is confirmed
• Product is damaged during transit
• An incorrect item is delivered

Products must be unused, uninstalled, and returned in original packaging with all accessories and manuals.

E. Agricultural Machinery

• Returns or replacements are applicable only for manufacturing defects or transit damage, subject to inspection and approval.
• ❌ No returns once machinery is installed, operated, altered, or modified.

3. Not Satisfied With the Product?

If you are not satisfied:

• Contact our support team with your concern and order details.
• Our technical or agronomy team will review the issue and suggest corrective or advisory support.
• If unresolved, eligible non-perishable products (excluding live plants and consumables) may be considered for return within 7 days of delivery, subject to approval.

4. Return Conditions

1. Products must be unused, unaltered, and in original packaging.
2. Proof of purchase (invoice/order ID) is mandatory.
3. Return shipping charges must be borne by the customer unless the issue occurred due to our error.
4. Items returned without prior approval will not be accepted.

5. Refund Processing

1. Once the returned product is received and inspected, you will be notified regarding refund approval.
2. Approved refunds will be credited to the original payment method within 7–10 working days.
3. Refund timelines may vary depending on banks or ICICI Bank payment gateway processing policies.

6. Non-Returnable Items

The following items are non-returnable and non-refundable:

1. Tissue culture plants and live plants
2. Opened seeds, fertilizers, pesticides, or consumables
3. Perishable agricultural goods
4. Custom or special-order products
5. Hazardous or regulated materials
6. Discounted or clearance sale items
7. Gift cards or promotional vouchers

7. Contact for Refunds & Returns

Email - info@nexgenagritech.ai